Yesterday they showed up just 15 minutes late. When they came in I told them I needed the bathrooms, floors, and furniture dusting/oiling to be the priority and to not worry about the kitchen. I went into the living room and I heard them in the kitchen and I thought they were just getting out the cleaning supplies and all. Then I heard dishes rattling and I went into the kitchen to see what was going on. The mother was unloading the dishwasher...which was full of dirty dishes.
I said, "I need you guys to focus on the bathrooms, etc. and not the kitchen." I didn't yell, speak harshly, use sarcasm, show any frustration. Apparently though, just asking they do what I need done instead of what they want to do was just too much for them. So they left. Didn't say a word, just got their coats and walked out.